Refund Policy

At scribeme.ai, we provide a subscription-based transcription service. Since transcription is a resource-intensive process involving significant compute and AI processing costs, subscription fees are generally non-refundable.

By subscribing to our Pro Ultra or Business Enterprise plans, you agree that we will not provide refunds for any unused portion of your billing cycle or any unused transcription minutes.

Under the EU Consumer Rights Directive 2011/83/EU and equivalent UK regulations, consumers normally have a 14-day statutory right of withdrawal from remote purchases.

However, scribeme.ai provides digital content and services. By subscribing and requesting immediate access to the digital service, you expressly:

• Consent to the immediate performance of the service.
• Acknowledge and agree that you lose your statutory right of withdrawal once the service begins processing your first transcription.

Note: This forfeiture of the withdrawal right only applies to the initial subscription payment and services rendered; it does not affect your standard right to cancel your subscription to prevent future recurring charges.

You can cancel your subscription at any time through our Manage Subscription portal located in your account settings.

• Access: After cancellation, you will continue to have access to your plan's features and your remaining minute balance until the end of your current billing period.
• Renewals: To avoid being charged for the next billing cycle, please ensure you cancel at least 24 hours before your renewal date.

We understand that unique situations can occur. Refund requests may be considered on a case-by-case basis at our sole discretion for:

• Technical Failure: Verified bugs or technical issues that completely prevented you from using the service for an extended period.
• Duplicate Charges: In cases of unintended double-billing due to system errors.

If you believe you are eligible for an exceptional refund based on the criteria above, all refund requests must be submitted within 30 days of the billing date in question. Claims made outside this 30-day window will not be considered.

To formally request an exceptional refund:

1. Email our support team at support@scribeme.ai.
2. Use the subject line Refund Request.
3. Include your account email address.
4. Include the specific billing date and transaction details.
5. Provide a detailed reason for the request, including any relevant documentation of technical failures or errors.

Our team will review your request and typically respond within 3-5 business days.